RETURNS POLICY – ONLINE AND MAIL ORDER PURCHASES

We hope you will love your OKA purchase, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 7 days by telephone of your intention to return the product(s). We ask that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a refund or replacement if returned products (with a completed returns form) reach us within 28 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

Heavy goods items can be taken away at the point of delivery free of charge, but if you subsequently decide to return the products, it may take up to 28 days for collection (40 days for more remote areas) and a charge of £50 will be made. Non-heavy goods can also be returned to any of our shops – however you will be required to provide a completed returns form before a refund or exchange is given. Please note that heavy goods cannot be returned to the shops. Please call our customer services department on 0844 815 7380 to arrange returns of heavy goods. Refunds will only be given provided we receive a completed returns form

Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse

OKA do not give refunds on the following items:

• Items returned after 28 days.
• Items without a completed returns form.
• Damaged items not notified by telephone to us within 7 days.
• Curtains that have been gathered,cut or altered.
• Bespoke curtains.
• Gift Vouchers. (This does not affect your statutory rights)

PRICING

Prices include VAT at the new rate of 17.5% and exclude delivery charges unless otherwise stated.

REPRODUCTION

OKA takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

PRODUCT INFORMATION

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.

DELIVERY DETAILS

Items from the OKA range can be delivered anywhere. Your order will be dispatched via Parcel Force. Therefore, unfortunately we are unable to announce deliveries. Please see below regarding delivery of heavy goods.

STANDARD DELIVERY TO MAINLAND UK – £4.95

Allow five working days for delivery if items are in stock.

EXPRESS DELIVERY TO MAINLAND UK – £9.95

As long as the items are in stock, orders placed by noon can be delivered the next day. Please note that we are unable to offer this service at weekends, or on items marked with a lorry.

OVERSEAS DELIVERIES:

Please telephone +44 1865 342 300 for a quotation, fax +44 1865 342 321 or e-mail customerservice@okadirect.com.

DELIVERY OF HEAVY GOODS ORDERS TO MAINLAND UK ADDRESSES

Heavy items marked will be delivered separately by our nominated carriers at the standard charge of £4.95 to majority UK mainland addresses and will take up to 18 days for delivery if the item(s) is in stock. Our carriers will contact you directly to arrange a convenient delivery date and time.

Please note that our carriers will unwrap and remove the packaging, and place the product(s) in your room of choice. They will assemble all items marked FLAT PACKED. If, however, the delivery is unsuccessful (for instance, you are not at the place of delivery at the agreed time, or because of the size of the goods they cannot be delivered into your home) a £50 charge may be levied.

Certain areas (Scottish Isles and Highlands, Isle of Wight, Northern Ireland, Isle of Man and Scilly Isles, Channel Islands, EU and other overseas countries) will incur an additional charge and items can take up to 40 days to deliver.

DISPOSAL OF FURNITURE (FOR HEAVY GOODS ITEMS)

For delivery of items marked with a lorry within the M25, we can now offer a disposal service of the equivalent piece of furniture in your home. This will be charged at £25 per piece. For more details, please call 0844 815 7380.

UNDERSTANDING OUR MEASUREMENTS

We measure in metric lengths. We use the Width measurement first for the longest part of the item (e.g. the front of a sofa), followed by the Depth (being the measurement from front to back), with the Height measurement last. See table below:

CONVERSION TABLE

1” = 2.54cm
6” = 15.2cm
1’ = 30.5cm	4’ = 1.22m
2’ = 61cm	5’ = 1.524m
3’ = 91.4cm	6’ = 1.829m