We have put together a list of frequently asked questions and their answers below. Hopefully you will find answer to any questions here, but if not, please don’t hesitate to call our Customer Service team on 0844 815 7380 (or on + 44 1865 342 300 if you are outside the UK) and they will be delighted to help you.
Our Customer Service team is available from 9.30am to 7.30pm Mondays to Fridays, or from 9.30am to 2.30pm on Saturdays.
DELIVERY
To celebrate the launch of our Autumn collection, we are offer Free Delivery on standard delivery and delivery of heavy items to the UK mainland (until 30th September)
Where do you deliver?
We can deliver anywhere. If you live abroad and require delivery please contact our Customer Service team on + 44 1865 342 300 for full details and a quotation.
When will I get delivery?
Standard items that are in stock will be delivered via Parcelforce within 5 working days.
Express delivery is available on Standard items for an additional charge. Express items that are in stock and are ordered before noon will be delivered on the next working day (please note that this service is not available at weekends)
Heavy Goods items marked with the LORRY symbol or FRAGILE items marked with the fragile symbol are delivered via special courier. If items are in stock they will take five working days to addresses within the M25, and fifteen working days to addresses outside the M25.
Can I track my Parcelforce Delivery?
Yes, we will send you a tracking number on your order confirmation email. This will enable you to track your item(s) on the Parcelforce website.
How much is delivery?
Standard delivery of Standard and Fragile items marked [fragile symbol] is charged at £4.98. Express delivery for these items is £9.96. Heavy Goods items marked [lorry symbol] require a two-man delivery and are charged at £30.
Can I have my order delivered to the showroom?
Yes, if you would prefer to collect your order from one of our showrooms please order by telephone and request this option. The showroom will be in touch when your order is ready for collection.
Why do I have more than one delivery; where are my other items?
This may be a result of your order consisting of a combination of both Standard and Heavy Goods items marked [lorry symbol], which are delivered by different couriers (please see above for the differing delivery methods/timings). It may also be a result of one or more of your items currently being out of stock, this will have been detailed when you placed your order but if you require further information please contact our Customer Service team on 0844 815 7380.
Will you take away my old sofa, bed or other large item of furniture?
Yes, within the M25 we offer a disposal service for like-for-like Heavy Goods items marked with a [lorry symbol]. There is a £25 charge for this service. Unfortunately we are unable to offer this if your address is outside the M25.
PLACING AN ORDER
Are my card details secure on your system?
Yes, your card details are completely secure. OKA is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. See https://www.pcisecuritystandards.org/ for further information .
Can I order over the phone?
Yes, to order over the phone please contact our Customer Service team on 0844 815 7380 (or on + 44 1865 342 300 if you are outside the UK). Our Customer Service team is available from 9.30am to 7.30pm Mondays to Fridays, or from 9.30am to 2.30pm on Saturdays.
Can I have a discount if I pay by cash?
Unfortunately we are unable to offer discounts for cash payments.
If an item is out of stock and I change my mind about ordering the item, can I cancel my order?
Of course, you are able to cancel your order at any time before it has been despatched from our warehouse. Please contact our Customer Service team on 0844 815 7380 if you would like to cancel an existing order.
STOCK AVAILABILITY
How can I check when a certain product is available?
Our website is constantly updated with current stock availability, you can also check in-store or by calling our Customer Service team on 0844 815 7380.