Online and mail order purchases
We hope you will love your OKA purchase, but if you find it unsuitable or you’re not entirely satisfied,
Returns Procedure:
- Please notify us within 7 days by telephone of your intention to return the product(s) on 0844 815 7380.
- We ask that you return products to us unused, in their original packaging with any tamper seals intact.
- Returned products (with a completed returns form) must reach us within 28 days of delivery.
- Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
- on-heavy goods can also be returned to any of our shops – however you will be required to provide a completed returns form before a refund or exchange is given.
Returning Heavy Goods
Heavy goods items can be taken away at the point of delivery free of charge. If you subsequently decide to return the products, it may take up to 28 days for collection (40 days for more remote areas) and a charge of £50 will be made.
Please call our customer services department on 0844 815 7380 to arrange returns of heavy goods. Refunds will only be given provided we receive a completed returns form.
Returning Damaged Goods
Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse
OKA do not give refunds on the following items:
- Items returned after 28 days.
- Items without a completed returns form.
- Damaged items not notified by telephone to us within 7 days.
- Curtains that have been gathered,cut or altered.
- Bespoke curtains.
- Gift Vouchers. (This does not affect your statutory rights)